Operational support for small creative agencies - building the foundations that let you grow without the chaos.
Is your agency growing but your processes struggling to keep up?
Running a small agency can be relentless!
The work is good, the clients are coming but internally, things are starting to crack and you’re the one holding everything together.
At some point, the way you've been running things just stops working. Not because you've done anything wrong but because the business has outgrown it.
I help small creative agencies build the internal foundations to scale without the need of a full-time hire.
What I do
I start with a deep dive, reviewing what already exists, identifying what's missing, and working out what's going to make the biggest impact first.
From there, I can give you a clear set of recommendations, or embed into the business and build it for you. You decide how much involvement you need.
Less chaos, more control.
What I can help with
Delivery & Process
Escalation frameworks
Project management setup
SOP creation
Shoot & production workflows
Client onboarding & offboarding
Reporting & Visibility
Weekly ops reporting
Utilisation & capacity tracking
Client health dashboards
Retainer profitability
P&L visibility
Team & Structure
Roles & responsibilities
Handover documentation
Accountability frameworks
Probation & pulse checks
Cross-team ways of working
Commercial Foundations
Service packaging & pricing
90-day client roadmaps
Risk registers
Go-live planning
Resource planning