How I work with agencies
Every agency is different. The size, the services, the team, the ambitions, no two are the same, so I don't offer a one-size-fits-all solution.
Here's how most engagements start.
Ops Audit
You know something isn't working but you're not sure where to start. I come in, do a deep dive into how the business currently runs, and give you a clear picture of what's missing, what needs fixing, and what to tackle first.
I'll look at how work moves through your business from the moment a client is onboarded to the moment a project is delivered. How your team communicates, how decisions get made, where things consistently fall down, and where time and money are quietly being lost.
You'll leave with a prioritised roadmap and an honest assessment, not a 40-page document that sits in a folder. Just a clear view of what needs to change and the order to tackle it in.
Ops Build
You know what needs building. I'll build it. Delivery frameworks, escalation structures, SOPs, reporting, onboarding, team accountability, all implemented properly and built to last.
This isn't consulting at arm's length. I'm in it with you.
Fractional Ops Lead
Your part-time Head of Ops. I stay involved on an ongoing basis, keeping delivery on track, reporting to you weekly, and making sure the wheels don't come off as you grow.
All the value of a senior ops hire, without the full-time cost.
Not sure which is right?
That's what the first call is for. We'll figure it out together.